Shipping Policy

Order Processing

• Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

• Changes to Orders: If you need to make any changes to your order, please contact us as soon as possible. Once an order is processed, we may not be able to make modifications.

Shipping Rates and Delivery

• Domestic Shipping: We offer a range of shipping options for orders within the United States. Shipping charges for your order will be calculated and displayed at checkout.

• International Shipping: We ship to many countries worldwide. International shipping rates and delivery times vary based on the destination and will be calculated at checkout. Please note that customs duties and import taxes are the responsibility of the recipient.

• Delivery Estimates:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: 7-21 business days

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through our website or the carrier’s website to stay updated on your shipment’s status.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If you’re not, we offer a hassle-free return and exchange policy.

Return Policy

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it, with all original packaging and tags attached. Returns must be initiated within 30 days of the delivery date.

• Non-returnable Items: Certain items, such as gift cards and final sale items, are not eligible for returns.

• Return Process: To initiate a return, please contact our customer service team at returns@cbumshop.com with your order number and the reason for the return. We will provide you with further instructions.

Exchanges

If you need to exchange an item for a different size or color, please contact us at returns@cbumshop.com. We will guide you through the exchange process. Please note that exchanges are subject to product availability.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Contact@cbumshop with your order number and a photo of the item. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team:

Phone: 703 340 4579 

(Mon-Fri, 9 AM – 5 PM EST)